Membership of TOA entitles members to the TOA member benefits in accordance with the membership terms and conditions and the respective rules of the participating golf courses. Membership of TOA is non-assignable, non-transferable and non-refundable except as permitted by the Membership Terms and Conditions.

Members must keep TOA informed of any change of address, email address, contact phone numbers, bank account & credit card details for payment and any other personal or business information TOA considers relevant to the membership. In TOA’s communications with Members, TOA shall not be obliged to do any more than to rely upon its most current record of a Member’s contact details.

There is a non refundable administration fee payable if the member chooses to cancel TOA membership during the Cooling Off period. This fee is charged at the absolute discretion of TOA.

TOA will notify you by mail at least 30 days before your membership renewal due date, that we will process your renewal automatically by Direct Debit on the date of your renewal due date. You must advise us of any changes to your membership, including change of bank or credit card details, or cancellations before the commencement of your renewal month.

All membership fees payable are "GST inclusive". If the rate at which GST is charged changes then the membership fees payable will increase or decrease by the amount by which GST increases, or decreases. Any increase or decrease in GST will apply to members’ fees payable only when membership’s fees are first charged or at the time of membership renewal.

Payment of TOA membership can be made by credit card online www.teeoffaus.com.au or over the phone with a TOA account manager on 1300 TEE OFF or by a direct credit transfer to:

Bank:	Westpac
BSB:	034-215
A/C#:	468298
A/C Name:	Tee Off Australia Limited
Ref:	Transaction Number as provided by TOA

This document outlines TOA service commitment to members, in respect of the Direct Debit Request (DDR) arrangements made between TOA and members. It sets out member’s rights, TOA’s commitment to members and member responsibilities to TOA, together and where members should go for assistance.

Under the Direct Debit Request (DDR) arrangements made between TOA and members, TOA undertakes to periodically debit the member’s nominated account for the agreed amount of the monthly membership fees due and payable under the interest fee payment plan if this option has been selected in the Membership Application.

Monthly payments under the Direct Debit arrangement will occur on the day of the agreement or on the 1st of the month commencing on the date of the agreement. If a payment falls due on a non-business day, it will be payable on the next business day. Please note that payments may take up to 5 business days to be debited on the members’ account. TOA will provide the member with at least 30 days notice if changes to the initial terms of the arrangement are made. If members wish to discuss any changes to the initial terms, please contact a TOA account manager on 1300 TEE OFF. If the members’ direct debit is returned or dishonoured by TOA’s financial institution, we will endeavour to contact the member for payment. If TOA does not receive payment, TOA will debit the members’ account again along with and including any outstanding membership payments due on or before the next Direct Debit cycle. Transaction and administration fees will be charged to the member’s account in the case of any failure to satisfactorily direct debit against the member’s account.

If members want to vary or stop the direct debit arrangements, written notice of this must be forwarded to TOA and the member’s financial institution, including details of all changes requested to the payment authority.

Should members wish to discuss direct debit arrangements, including disputed amounts, they must call TOA on 1300 TEE OFF or the members’ financial institution directly. Where disputes are referred to TOA, TOA will endeavour to respond to them within 7 days. If the member does not receive a satisfactory response from TOA in relation to the dispute, the member may contact the member’s financial institution who will respond to the claim in accordance with their published policy and dispute handling processes.

TOA members have a Cooling Off period of 7 days commencing on the date of either full payment of membership fees or the first payment under a payment plan. If members wish to utilise this period to cancel their membership during the Cooling Off Period, they are required to tell TOA in writing (preferably on the form supplied by TOA). TOA will cancel the TOA membership and refund the initial payment less an administration fee. After the Cooling Off Period ends, if the member wishes to cancel their membership or the agreement, they must pay certain fees to TOA. Please refer to the following cancellation provisions for full details in relation to member rights to cancel membership and the fees payable in those circumstances.

Any member found by the Board or Manager of TOA to be, on the balance of probabilities, in breach of the conduct and behaviour standards set out in the previous clause can be made subject to the disciplinary sanctions of membership cancellation, suspension or imposition of restricted membership status without the need for a hearing provided that the member accused of any breach of the conduct and behaviour standards shall be given the opportunity of providing a written submission to TOA (in response to allegations made) within a time frame set by TOA.

Members consent to TOA (and associated companies) contacting them by telephone, direct mail or e-mail to keep members informed of promotional and/or new developments or offers regarding their membership. TOA complies with the Australian National Privacy principles and regulation. Members can request a copy of TOA’s privacy policy by contacting 1300 TEE OFF.

Victoria and Northern Territory warning only - WARNING UNDER THE FAIR TRADING ACT 1999 (VIC) AND CONSUMER AFFAIRS AND FAIR TRADING ACT (NORTHERN TERRITORY) - Under the provisions of the Fair Trading Act 1999 (Vic) and Consumer Affairs and Fair Trading Act (Northern Territory), several conditions are implied into contracts for the supply of certain goods and services. These conditions mean that the supplier named on this form is required to ensure that the recreational services it supplies to you are - rendered with due care and skill; and as fit for the purpose for which they are commonly bought as it is reasonable to expect in the circumstances; and reasonably fit for any particular purpose or might reasonably be expected to achieve any result you have made known to the supplier. Under section 32N of the Fair Trading Act 1999 (Vic) and section 68A of the Consumer Affairs and Fair Trading Act (Northern Territory), the supplier is entitled to ask you to agree that these conditions do not apply to you. If you sign the Contract, you will be agreeing that your rights to sue the supplier under the Fair Trading Act 1999 (Vic) and Consumer Affairs and Fair Trading Act (Northern Territory) if you are killed or injured because the services were not rendered with due care and skill or they were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in these Membership Terms & Conditions. NOTE: The change to your rights under the Fair Trading Act 1999 (Vic) , as set out in these Membership Terms & Conditions, does not apply if your death or injury is due to gross negligence on the supplier's part (however, there is no corresponding provison under the Consumer Affairs and Fair Trading Act (Northern Territory). "Gross negligence" is defined in the Fair Trading (Recreational Services) Regulations 2004 (Vic).